1 reviews | Active since May 2016

27 Sept 2016, 16:12

*********** service

<p>I visited Vodacom in Century City in May to cancel my contract and the lady who assisted me assured me that the contract would be cancelled the following month. In June I received calls and messages from Vodacom claiming that my account was in arrears and that I need to make payment. I advised them that the contract was due for cancellation. This carried on for the months of June, July, August and now in September I am still receivig calls and messages from Vodacom to please make payment as my account is in arrears. I contacted Vodacom again on the 5th August to cancel the contract but yet again it hasnt been done. How difficult can it be to cancel a contract????? I want this contract to be cancelled and I want to be reimbursed for the 3 months that I have paid them for a contract which I initially requested to be cancelled. </p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team