*********** service

<p>I received a call from Vodacom in March offering me a better data bundle package on my phone with a free router . I confirmed several times whether the data would be on my cell phone or on the router . I was told it would be on my phone, so I went ahead with the change, as it worked out as a better package than what I had. When I received the router, I hadn't opened it as I was not really interested in it but was happy to have more data. I noticed my data bundle hadn't changed. I contacted Vodacom and was told the data is on the aim for the router. They told me they would have to hear the telephonic conversation and get back to me within 7days. They hadn't gotten back to me so I contacted them. The apologized for giving me the wrong information and not getting back to me and said the matter would be sorted and they will get back to me . I am charged every month for this data n router over and above my current cellphone package and data bundle package . Till today they working on this and no one in the bytes division know how to undo this. The router was collected in April . I don't even have the router or sim but they continuously charge me for this. I have asked to speak to several superiors but no one can help me. I have spoken to Tebogo Ragede and Deanno ****tso whom are team leaders or superiors of the bytes division but they also cannot help me and this gets debted out my account every month!</p> <p>I want my rebate for all the months that I have been paying for this and this router to be cancelled asap!!</p> <p>vodacoms service regarding this has been extremely poor!</p> <p> </p> <p>Deanno ****tso aswell as Tebogo Ragede don't return calls or reply to emails and are most frustrating.</p> <p>i have had a Vodacom contract for approximately 10 years, once this contract is up I will never deal with Vodacom again!</p>