EJ
Edwin J

1 reviews | Active since Apr 2012

04 Mar 2015, 13:57

*********** Service

So last week I app**** for a contract via Vodacom Online. As it happened the Vodacom Salesperson entered the wrong information for the credit check as also failed to give me additional crucial information about gap deposits which would have made a substantial difference in the application. Not only was my credit application rejected, I am now vetted from applying again for 60 days. Nobody in Vodacom seems to be competent to assist me in the issue and have been sent from one person to the next. This is the absolute worst service that I have ever experienced with a cellphone network, I can not believe nobody in Vodacom knows what to do. How can a company with so many employees be so ***********? It Vodacom seems to also need a banner displayed over the highway to highlight this issue.

0
Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 15:45
Official
Hello EdwJ,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team