cW
chantelle W

1 reviews | Active since Sept 2015

12 Feb 2019, 12:41

*********** service

I have tried numerously to get Vodacom to release my number after they ported my number and my application for a contract was declined. It's been over a month now Emails were sent to the relevant dept but Nothing gets done. What is so damn difficult just release my number.

I will never refer anyone to Vodacom

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2019, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team      

Best regards,

Vodacom
Vodacom's reply14 Feb 2019, 14:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our attempts to reach you have been unsuccessful. Please be advised that the port was cancelled by your current service provider and your number is not active on the Vodacom network. Feel free to visit your desired network service provider.
Regards
Vodacom Consumer Website Team

Best regards,