*********** service

So, I logged onto my account and in red bold the words ACCOUNT IN ARREARS appears. How is it possible for my account to be in arrears and Vodacom has been successfully debit my account for the last 19 years without any debit order being returned and furthermore I received my Vodacom account statement on 7/1/2019 and the credit clearly appears on my statements. After spending 20 minutes on the phone trying to resolve the issue and promised that my account was corrected and the it was an error I then requested to be put through the upgrade department. When I eventually got through the call centre agent said that I can't be assisted as my account is in arrears. Clearly the previous agents did absolutely nothing. I want a letter from Vodacom confirming that my account has never been arrears and my account up to date.