1 reviews | Active since Oct 2016

29 Jan 2018, 12:53

*********** service

8 dec a sales consultant called me telling me I was due for an upgrade and if I take the wireless router he was selling I would not pay the remaing 6 installment left but I would pay half the price of my installment for 24 months. On the 25 dec I was billed activation fee and current installment. when i called vodacom sales they told me a new contract was opened and it was not an upgrade, luckily the router was still within the 14 days return policy, so they took it back and I was told the activation fee would be refunded within 7 days, I have still not received my refund and ontop of that I was charged for the router this month. Please refund me back my money.

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Replies (2)
Vodacom
Vodacom's reply29 Jan 2018, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jan 2018, 14:15
Official

Dear Thembi

Please be advised feedback has been provided to you via email.

Have a pleasant day further!

Regards,

RJ