*********** service
8 dec a sales consultant called me telling me I was due for an upgrade and if I take the wireless router he was selling I would not pay the remaing 6 installment left but I would pay half the price of my installment for 24 months. On the 25 dec I was billed activation fee and current installment. when i called vodacom sales they told me a new contract was opened and it was not an upgrade, luckily the router was still within the 14 days return policy, so they took it back and I was told the activation fee would be refunded within 7 days, I have still not received my refund and ontop of that I was charged for the router this month. Please refund me back my money.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Thembi
Please be advised feedback has been provided to you via email.
Have a pleasant day further!
Regards,
RJ
Dear Thembi
Please be advised feedback has been provided to you via email.
Have a pleasant day further!
Regards,
RJ
