LB
Lynn B

1 reviews | Active since Mar 2014

22 Jul 2016, 16:34

*********** sales assistants

<p>Today at 15:09 I purchased a vodacom smart tab 2 and as per the special I am suppose to receive R300 airtime on the sim card with I received with the tab. 3 hours later and still no airtime ********** received. When I called customer care I was told that I was not provided with the promotional starter pack hence my airtime not being loaded. I am furious and if not sorted immediately I will be returning the device for a refund. If I pay for something I expect to receive what I paid for! This is pathetic service on vodashop's side!</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team