*********** Saff

<br> I'm utterly disappointed and highly frustrated in the service my husband and I received at the Vodashop in Brackenfell (PnP hyper).<br> We have both been loyal Vodacom customers for many years but never have we experienced this kind of incompetency.<br> On Sunday the 5th of July my husband upgraded his contract and received a new phone, with the phone he got a Mpesa voucher(R200 x 2) that has still not been activated.<br> <br> After numerous calls to the shop, customer care and the Mpesa customer care line and wasting valuable airtime we have still gotten absolutely NOWHERE. We were told by the shop staff that this is a new thing and they don't know how to sort it out, they sent an email to customer care and are still waiting for a reply ...a week later WE are still waiting ?<br> <br> My husband was initially assisted by Dante, and on his leave days we were told to phone back when he is back at work. Later during the process the Manager, Pierre also came on the scene, but still nothing has been resolved.<br> <br> I don't understand how the Vodashop can only sort queries out via emails or how ALL the staff in the shop has NO proper Knowledge of this product, yet its being issued by them.<br> Also I can't help to a