*********** representatives giving false information - ACCOUNT CANCELLATION

<p>This review deserves (-5) stars .</p> <p> </p> <p>I am utterly disgusted in Vodacom . They have been my chosen service providers for years but im kicking them to the curb now .</p> <p> </p> <p>I contacted Vodacom 3 months ago to cancel my contract as it was expiring 11 August 2016 . The consultant i spoke to then offered me the voice plan (R110 airtime for R79 /month withought upgrading the handset) instead of cancelling the whole contract . I agreed . I went on to ask her if this R79 would be applicable immediately and she said yes from end June 2016 . To my surptise my account was still debited the full amount and not the R79 . Dont get me wrong , i understand the hardware subsidy is payable till end august as the contract runs over 24 months , but am i responsible for the negligence of your staff who i confirmed with more then twice that the installment will be changed to R79 ?????</p> <p> </p> <p>I then called back on June 25th but cancellations department was closed .</p> <p> </p> <p>I called back numerous times between now and then - not only were the consultants inefficient , no one can solve my query . I requested these calls be listened too and the consultant relying false information be dealt with , as well as my money reversed . The consultants however just put me on hold for 45 minutes at a time .</p> <p> </p> <p>I then requested to speak to a manager - they always in meetings ? I spoke to Thando and she advised emmanuel will contact me within 72hours ... Im still waiting. Since then ive been explaining myself blue in the face . I spoke to Itumeleng last week wednesday , because ofcourse , the managers were in meetings . He advised he was going to escalate my complaint and revert back in 48 hours - its been 6 days since ? Ive called back for him , but his in a MEETING . Consulatnts have asked me to leave my number so they can contact me back but no one has . I almost feel like im being avoided . Ive emailed the team leader Karabo and the 2IC Itumeleng with the obvious no response.</p> <p> </p> <p>Service is pathetic . Staff in *********** . Vodacom is going down the drain .</p> <p> </p> <p>At this point , i want no further dealings with VODACOM . I dont want the calls to be listened to and i dont want to be reimbursed . PLEASE JUST CANCEL MY CONTRACT EFFECTIVE IMMEDIATELY . Its due to end August 2016 .</p> <p> </p> <p> </p>