1 reviews | Active since Sept 2016

22 Jul 2020, 10:36

*********** People working at Vodacom

I think I'm finished with Vodacom.. *********** staff and I just got enough of this.... Firstly I phoned the 1st July to cancell contract number which expired and this month amount is still on my statement.. What do they don't understand of CANCELL a contract... I phoned Vodacom on 21st July to asked why this contract was not cancelled and the lady told me the person that took my call for cancellation will phone me.. NOBODY phoned back.. I asked the lady to cancell to line rentals on my statement as I don't even know the numbers.. She told me there is lots of airtime that was not used on those two lines and I must go to Pep stores and buy a vodacom sim card for R1 (I paid R5) and she gave me a number to phone for a sim swop.. Well I phoned the number and asked the lady to do a sim swap and she said sorry I have to buy a simcard from Vadacom itself for simswop.. Money making story as the other lady told me to buy any vodacom simcard... I wish there was more people working at Vodacom that know what is going on because really my blood pressure is very high every time I want to cancell a contract or information that was given incorrectly... But please I don't even want to do a sim swop I just want to cancell it now even if I loose all those airtime.. I Don't care... So "moedeloos" for the *********** people working at Vodacom.. Surely there is some that is bright but I get all the wrong ones... I will never tell people to make use of Vodacom.

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2020, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team