DH
Devesh H

1 reviews | Active since Apr 2017

20 Nov 2017, 16:03

*********** people

I tried to book my Samsung note 8 in for repairs and got turned away by 3 Vodacom stores (Woodmead, Mall of Africa and the Online call center) and was told to go to Samsung directly. I don't quite understand why should I go to Samsung when this is a Vodacom handset???

Please can someone phone urgently regarding this matter or I'm taking this up with the commission's board...

0
Replies (2)
Vodacom
Vodacom's reply21 Nov 2017, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Nov 2017, 09:20
Official

Good Day Devesh Haripersad

Thank you for taking the time to voice your enquiry & for taking my call. This matter was addressed.

Regards
RO