MC
Mariette C

1 reviews | Active since Jul 2012

16 Nov 2017, 16:10

*********** people

Vodacom, please fix your mess. I have been waiting for 4 months to get my Business LTE router and SIM. I don't know why it is Business, because I'm a private individual. I am unable to access the internet because either the SIM is not activated, or I need the admin router password. But no one can help me. I put a review on hellopeter yesterday, and the answer I got was that I must please contact Business Support. I have spent hours on the phone with business support - they send me to different divisions all the time. No one is able to just fix the problem. Please just do something so that I can use the service that you are supposed to give me. This is the beginning of the contract, and I already regret going with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Nov 2017, 13:01
Official

Dear client,

As per our recent interaction,

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS