***********, PATHETIC SERVICES

I took out a contract with Vodacom which included complimentary data. For the first 9 months, they INCORRECTLY billed. I'm now at the 2 year end of my contract, to date I did not receive my REFUND!!! To add insult to injury, Vodacom changed my debit order date on the last month of my contract from the 1st (as every month) to the 25th, Making my debit order rejected, which I had to go do an EFT, now I have to pay bank charges, Vodacom goes and puts my account in arrears as a non payer of the penalties. Staff whom are *********** changed my debit date, WHICH NOW leaves me to keep phoning, to get passed from one department to another, with so many escalations stories but nothing is resolved. HOW IS THIS POSSIBLE??? IS IT SO HARD TO HELP CUSTOMERS AND RECTIFY THE MESS VODACOM STAFF MEMBER MADE?