IL
Ian L
1 reviews | Active since Jan 2020
30 Dec 2022, 21:01
*********** or Stupid, who knows??
It has happened once again tonight (Friday 30 Dec) as it happened on Tuesday 27 Dec. Despite receiving an SMS from Vodacom to confirm that my daily 60 min voice call bundle has been activated I was not able to make a phone call because I get an automated response telling me that I have reached my call limit.....it took two separate extended calls to Vodacom customer services on Thursday to solve the issue....now it happens again just as I am trying to call my Home Security company who tried to call me.....
ABSOLUTELY PATHETIC SERVICE THAT I PAY FOR BUT CANNOT UTILIZE......
WHY ???
IS IT MERELY INCOMPETENCE OR PERHAPS JUST STUPIDITY ON THEIR PART THAT THEY CANNOT DELIVER ...
I am very angry
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
31 Dec 2022, 15:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2022, 15:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
