***********, MISPRESENTATION OF PRODUCT AND FRUSTRATING CUSTOMER SERVICE.

With a lot of reluctance and disappointment. I am writing to you regarding the unbearable situation I have faced with your store. Vodacom springs mall You will note the following : • I bought the modem router on Friday on a special offer, spoke to Cole Meyer who was the cashier and I asked more than twice if I can use a different sim card and he agreed and said yes other sim cards will work. After numerous times trying to connect with the modem router and it wasn’t working, I called my service provider and that’s when I learned the 3g is locked by Vodacom. I called your call center and I was told I should come to the store. I drove to your store to query this and I was told I need to pay to get the modem router unlocked. • After I wasted my work time trying to resolve the mispresentation done by Cole Meyer and out of frustration, I told them to give me my money back and cancel the purchase I was told that is not possible. • I requested for manager and I was severally denied to speak to a manager. I further asked for consultant (Cole Meyer ) who assisted me on Friday but it was also impossible to speak to him. • As I was about to walk out of the store dissatisfied I bumped into the cashier who I asked why he gave me wrong information his response was : His late with dismissive attitude and ran off!!!!!!!!!!!!!!!!!!!!!! • Virgil Jacobs came to his defense and advised that the cashier (Cole Meyer ) didn’t know the process, Why should I be affected if your staff doesn’t know how their product works!!!!!!! • In light of the above matter, I was left hanging and dissatisfied and they seemed less interested if I will escalate this matter . • I felt like I was dealing with a fly by night company, for such a big company like Vodacom!!!!!!!!

It is with the utmost disappointment that I have to address this kind of email to you, I have never had such terrible service and inconvenience I was given today!!!!! I would appreciate feedback to be provided and not any phone calls from the store (Vodacom springs mall) because they failed to resolve this matter when I drove to them to assist. Due to the incompetency and lack of transparency, I have lost all faith I am in the process of taking the matter to the ombudsmen as well, to expose you how you reap of clients.

Kind regards Lebo ********** 351