RS
Ryan S

1 reviews | Active since Feb 2018

12 Dec 2018, 13:03

***********, misinformed: Vodacom Chatz Northgate

I have tried for a week now to get my contract however every 2 minutes there is a new story. First they tell me that the lady who does the applications for change of ownership is not there. I insist that it be complete so they attempt it. They then decline my application based on my new contract as i have started a new job however my application was approved and I received the message. They then tell me to cancel the change of ownership onto my parents account and take the upgrade. Every time I have gone to northgate it has cost me time money and my patience. Its always please wait another 48 hours and then to hear another excuse.

I am beyond annoyed and demand for this problem to be resolved with compensation. You will lose a family of loyal customers along. Contact me urgently.

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2018, 14:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
RS
Ryan S's update12 Dec 2018, 15:27
Reviewer Update
No response yet, i cant believe your service.