*********** management and supervisors

I have had issues recently with my upgrade delivery. First I was told the warehouse pc crashed so they could not dispatch my handset on the relevant date, which I only found out when I called in to find out how the process was going. Then the supervisor/manager of the call center, Lindiwe, said she would keep me up dated with the process. To date I have not had any further notification around my upgrade. I called the courier service to find out myself only to find Vodacom had given them the incorrect address details and that they are no longer in the area. 3 hours later I finally get through to a fantastic operator at Ram who passes me all the information I need and gives me the contact number for Cecil at Ram. It takes less than 5 min for Cecil to arrange the phone to be re delivered to me. I thought Vodacom were classified as SERVICE PROVIDERS so far I have yet to see any service from them in the 20 years I have dealt with them. I am so disgusted with the lack of service they offer but yet if I miss a pay date by 1 day then I am their worst customer. Something needs to be done, we as customers should be treated with respect and realise \The customer is always right"?"""