*********** Mahlane Alpheus Vodacom Express Brits Keya Rona

Good day,

My Comprehensive Cellphone insurance has been cancelled and I have never requested for my insurance to be cancelled. An *********** Mahlane Alpheus from Vodacom Express Brits Keya Rona could not make sure he/she opened the correct profile when cancelling the insurance and ended up cancelling insurance for the wrong person. I have been trying to call Vodacom for the past two days so that they can correct this but I cannot seem to be assisted. I am very much frustrated because I never requested this cancellation and I cannot risk to be without an insurance as my cellphone is very prestigious to me. Can the staff make sure they open correct files when assisting customers because now I have to pay for someone's incompetence in doing their work, My profile will now hold a bad record of cancellation of contacts like what the hell i work damn hard and my financial reputation is very important to me. I need this to be sorted ASAP!