***********, Lying,Inefficient,Deal Breaking ,Vodacom

I signed up for two upgrades online on the Black Friday online deals ,one for a Phone and another for my data wifi router. 1. I received mails with reference numbers but wasn't contacted , a problem voiced by others on this forum.(Strike1) 2.I then after many long calls ..holding for 20 mins plus got through to the call center and was told that although I had reference emails they were irrelevant as they had system issues(Strike2) ...They then confirmed my deal on the data 30gig(+30g Night owl) router for R299..I had to compromise on the phone. 3. Phone arrives(phone not unlocked on sim provided ..Strike3)...no router (Strike4)...but courier says deals don't arrive together..Fine 4.I give it a few days and contact V call center to be told the courier returned the Router undelivered..address issues ( However the phone arrived..Address ..MY WORK!) ... I was told someone would contact me ..STILL WAITING! (Strike5) 5.After many calls and being shoved from pillar to post at least my phone sim was "swapped" to make the handset usable ...as my old sim(same size) was not linked to the phone and would not work 6. Still no router and I am told Vodacom have cancelled the deal ..they blame their appointed courier ...and now I can have the deal at almost twice the price ? ...I said I accepted the offer as advertised and a delivery issue on Vodacom's part is not my problem ..(To a Confirmed Address)...I was then told that they would get management to contact me >>>>STILL WAITING. I feel like an abused spouse beaten and made promises that are not kept...and not even a sorry... its a simple contract of offer and acceptance not being upheld .. Come on Vodacom have a business of excellence ...be problem solvers and not finger pointer ...own up to your mistakes , lose the arrogance , and put right your mistakes ....I want my router and contract in the spirit of the deal agreed to .....you have the recordings ...Listen To Them! but then ....maybe all I will get is an empty blah blah blah stock response online....I wish I did not have a new phone contact ...I would give it back and divorce Vodacom and seek a Customer Service oriented company....ps There is a book called Service Please South Africa by Blom ...put it on your Christmas wish list.....or not!