TN
Thuli N
1 reviews | Active since Apr 2021
07 Dec 2022, 08:33
***********, ***** AND ******
If there was a way of giving you zero rating I would. You guys give the worst service ever. Our fibre has been down since the 2nd of December and people from your contact centre have no clue what is going on. I have 9 service request numbers (sr***, sr***, sr***, sr***, sr***, sr***, sr***,sr***,sr***) and no one was interested in coming back to update what the problem is. Cancel your nonsense of a contract. when I cancel the contract you tell me I must give 30 working days notice. *****, IT'S 30 CALENDER DAYS YOU FOOLS. VODACOM ARE ******
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Vodacom's replyOfficial
07 Dec 2022, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2022, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team