*********** level of Service from Vodacom Sales department

I have app**** to purchase a contract phone with Vodacom via telephone and my application was approved and I was advised that it was going to be a paperless application should i be approved since i had settled my previous contract with Vodacom last year August 2017 and my information was still on the system. I then received a call to confirm the delivery address which i did but instead of delivering the phone to me in Cape Town the device was sent to Pretoria and on top of that i asked them what will be requested from me when the device is delivered and was told to have a my ID and copy of ID, Proof of residential address with me and that's when I explained to them that I do not have my ID with me as I was involved in a car accident and it was ****** from my Vehicle that I have a certified copy of ID, license, proof of residential address and Affidavit that clearly states that my ID was ******. the agent said that i can then provide the copy of ID, Affidavit and proof of residential address. i received a call today with a totally different story. It also took them a full week to just update my status to settled on their system. Vodacom has proven to be *********** and their level of service is very poor and I wouldn't recommend anyone to do business with Vodacom.