*********** Lazy Staff
I app**** for a telephone line and fibre installation on the 19th of December 2019 on condition that the installation is done before the end of December 2019 as I need the telephone line and fibre installed by 02 Jan 2020 for work purposes. The sales lady assisting me assured me I will be able to get assistance on the 21st of December 2019.
I proceeded to finalise the online application and it was approved. The 21st of December flew past without the installation being done and no contact from Vodacom or the installers.
I followed up on the 27th of December and Sibongile at the call centre assisted me. She advised that the installers were appointed and they should have done the installation on the 21st of December. She escalated my matter to the project manager and today is 06 January 2020, I have no internet or telephone line to work with. I have not been contacted by anyone from Vodacom and the installers have been a no show. This project manager clearly has no concept of what his/her responsibility is towards Vodacom's customers and the impact of their incompetence on my work life.
I have been massively inconvenienced and want to cancel this order and I do not want any cancellation fees charged to my account. I will look for another service provider.
After receiving this response from Vodacom's Consumer Website Team I had to follow up on my own accord....!!!
I was booked for an installation today (09/01/2020) at 9am. I called at 9:10am to follow up and was told the installers should be on their way. It is now 10:21am and there is no one here. The so called "Project Manager" Nontando is offline and nowhere to be found.
This is another level of incompetence from Vodacom and their team. The call centre does not even have the details of the appointed fribre installers because EVERYTHING is centralised to these "Project Managers" who are never available to answer questions on what is happening. WHY IS THE CALL CENTRE STAFF NOT GIVEN INFORMATION OF WHO THE INSTALLERS ARE AND REQUEST THOSE INSTALLERS TO ACTUALLY DO THEIR JOBS...!
Utter nonsense.
After receiving this response from Vodacom's Consumer Website Team I had to follow up on my own accord....!!!
I was booked for an installation today (09/01/2020) at 9am. I called at 9:10am to follow up and was told the installers should be on their way. It is now 10:21am and there is no one here. The so called "Project Manager" Nontando is offline and nowhere to be found.
This is another level of incompetence from Vodacom and their team. The call centre does not even have the details of the appointed fribre installers because EVERYTHING is centralised to these "Project Managers" who are never available to answer questions on what is happening. WHY IS THE CALL CENTRE STAFF NOT GIVEN INFORMATION OF WHO THE INSTALLERS ARE AND REQUEST THOSE INSTALLERS TO ACTUALLY DO THEIR JOBS...!
Utter nonsense.