***********, lazy ********!

I ordered a mobile wifi router, was unhappy with what i got and sent it back after just 5 days. Phoned them to have the debit reversed and the contract canceled, a month passed and I was agrivated to see yet another debit going off for a service that I am no longer using, when I phoned them to find out what was going on, they had a number of excuses that made no sence, it finally came out that they never did their jobs and it was never canceled. As it stands, three debits have gone off for a service that I am not utilizing. Numerous calls and hours wasted with these idiots and yet they can not cancel a simple wifi contract, which was returned within the 7 day period they say needs to be adhered to in order to have it refunded and canceled. The last consultant I spoke to mentioned that I will receive a ref. number, and even that, which should be an automated response, was never sent! I am done waisting time with these *********** ******** who think it is fine debiting a customers account for nothing! I expect to be contacted by someone in management to have this resolved! Their staff are lazy and simply do not do what they are asked to do!