1 reviews | Active since Apr 2017

14 Dec 2020, 13:28

***********, Lazy, and Zero Regard for Clients

I previously posted on here about Vodacom and a previous issue I was having. Each time I contacted Vodacom I was merely told "Our team is handling your query and will be in touch". I received 1 call from someone at Vodacom who was unable to assist and just said he will investigate further. To date NOBODY has helped me and still I get told the team is dealing with now.

Now when I try migrate, the consultant helping me does not even understand what I'm trying to request. Can Vodacom just do something about their absolutely disgusting service? Nevermind the fact that their consultants fail to disclose all information when you are upgrading, and provide incorrect information as well! You charge ridiculously high amounts, for ridiculously bad service!

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team