*********** IS PUTTING IT MILDLY

I have been double billed. And then instead of being refunded, I've been charged again.<br> <br> I tried the call centre, spoke to Beauty, she couldn't help. She said to call ***. <br> <br> After 10mins, the call was answered and then cut. <br> After nearly 30mins - My second call was finally answered. I ended up at the call centre. (Couldn't help with my query or transfer me to accounts)<br> After trying again, and waiting another 20mins - I ended up back at the call centre. (Tried to transfer me to accounts)<br> <br> I've left a message on your Facebook page too. But looking at that and the posts people have left there, I don't think anyone is bothering to reply to people. (People are UNHAPPY with your service)<br> <br> All my dealings with your 'Customer Service', have been people blaming the system, or not knowing how to do their job properly. You are nearly in the same league as Telkom, when it comes to customer service.<br> <br> And while I have your attention, the call waiting and menu selection for you call centre is unbearable. It take 2mins, before you have the option to select, to speak to a consultant. Most people who phone, want to speak to someone. That should be an option from the start of the call. <br> <br>