*********** Insurance Administrators

I have upgraded two of my lines, and sent the updated details on the form provided to me, and emailed the updated forms on the 6th of December to Ghairunisha Carrim as well as ***. As I was supposed to get a confirmation sms, which I didn't I phoned again on the 23rd only to be told it has not been updated. I emailed the forms again to Mathapelo Ramolula. When I got my statement on 5th January 2020 I noticed the details have still not been updated on either of the lines and phoned again to speak to Lehlohonolo Molongwane just to be told there is no updated details on their side. What more must I do to get the details updated - if I am struggling like this just to get policies updated what issues would I have should I try to claim?