*********** insurance

Incompetence from the insurance company has me phoneless. I took a upgrade at 18 November 2020 including insurance. I've been paying R315pm since then. On Saturday I lost my phone and i followed the procedure of summiting a claim. Today i find out that for the past 9 months my phone isnt insured, no profile. Now I'm expected to pay insurance plus excess to a get phone. Now how is it my problem that the insurance department didn't do their job. This is for the second time i have such a issue with the insurance company. I'm currently phoneless but the debit order continues. I'm taking further steps!!???