*********** in their work

I bought wireless router online was delivered to me on 25th November 2022 it took it the whole week for it to work i call and call Vodacom for assistance they were unable to assist kept on telling me maybe it faulty call again told me a different tory i ended up wanting to cancel the contract another lady told me to go to my nearest Vodacom shop when i reach there it was Pinecrest branch at Pinetown they guy sort out the issue within a second that took the whole week for online department to sort but were unable, the guy just asked me to take out sim card and put it on my phone and disable the pin and that it it was working i am so frustrated for the inconvenience they caused me because they did not want to admit they unable to assist but kept on sending me pillar to post