*********** Horrible Service!

<p>Since I signed up with Vodacom I have had issue after issue. </p> <p> </p> <p>My phone was ****** last week Friday. I have spoken with 3 consultants to get my phone blacklisted. The 1st assisted me in getting the IMEI number of the phone that was ****** and told me I would receive a message with my ITC number after 10 minutes. Obviously I never got the message. </p> <p> </p> <p>The 2nd consultant told me that the Vodacom system does not allow them to blacklist phones anymore and I will be mailed a form to complete which I need to complete myself and mail to have the phone blacklisted. </p> <p> </p> <p>The 3rd consultant was very helpful and blacklisted my phone in minutes. HOWEVER she blacklisted the WRONG phone as a result if the incorrect IMEI number given to me by the 1st consultant. </p> <p> </p> <p>This caused my new contract phone to be blacklisted! </p> <p> </p> <p>I spoke with 2 more consultants who could not assist me with fixing the problem. The 1st consultant did not even pick up that the wrong phone was blacklisted! </p> <p> </p> <p>I am now sitting with a phone I cannot use until sometime Monday! I cannot make calls, cannot use my internet banking, and can't even receive messages to indicate my balance! </p> <p> </p> <p>This is incompetence of the highest level. I am so disappointed in you Vodacom! </p>