1 reviews | Active since Jan 2017

14 Mar 2017, 08:22

*********** from A to Z

<p>Vodacom, your incompetence knows no bounds. Your sales branch staff are all teenagers who know nothing. They keep directing me to a customer care centre or tell me that I must call the call centre. Why do you have branches everywhere, when I am supposed to help myself?</p> <p> </p> <p>The customer care agent supposedly corrected my problem as I got an sms stating you would issue me another credit note. I just received my statement and I am still being charged for my handset! My contract ENDED NOVEMBER 2016! Come on get it right! YOU ARE NOW ACTUALLY JUST *****ING MONEY FROM ME.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team