*********** fools and misrepresentation of products and services

<p><br /> <br /> <br /> <br /> <br /> <br />Sep 24, 2016<br />1 month ago<br />Vodacom<br />3.3<br />Telecommunications<br /> <br />Bad customer service<br />by amanda-nadia-abrahams 1<br />I am a loyal client of Vodacom since I started using cellphones,never once used any other network, I continue upgrading my contracts never cancel,yet the service I get for my loyalty is disgusting to the core.I was recently contacted to take up an offer of a wfi router ,which was misrepresented to me,which was confirmed by the call recording,due to this I cancelled the contract on 22/8/2016 which I was told my refund would be done within 21 days of which it didn't, I call in just getting word that it's still being investigated when I was already told I would be refunded.I took upon myself to dispute the debit order,to which appears as arrears on the side of Vodacom,now I'm receiving automated calls regarding this account (which by the way is so impersonal)as well as SMS regarding the amount of R173.I called in again to which I was told amount a R100 cancelation fee that I may be charged for reversing the amount for something I didn't agree to ,not only is this frustrating but it's a nuisance as well as the impact it's and will have on my credit profile,my records clearly shows I have never missed a payment on any of my 4 contracts,yes 4 and this is how I am treated for R173.To top it of ,I was offered a R30 discount per month to cover up the schlep of the agent to which I declined and insisted on a cancellation, if this isn't sorted out soon ,I will be taking legal action against vodacom</p> <p>Share<br />Follow<br />Like</p> <p>Request Help<br />Supercharge<br />Convert<br />Official business reply:<br />Sep 24, 2016<br />1 month ago<br />We are currently investigating this matter and will update you regarding.</p> <p>Please accept our sincere apology for any inconvenience caused.</p> <p>Kind regards</p> <p>Vodacom Consumer Websites</p> <p> <br /> <br />amanda-nadia-abrahams rep****:<br />Sep 29, 2016<br />1 month ago<br />It's been 4 days and no one has come back to me not once,not even a call to indicate you really working on this incident to be resolved,now I have been billed for something I cancelled and struggling to get my funds into my bank account, this is really disappointing.</p> <p> <br /> <br />amanda-nadia-abrahams rep****:<br />Oct 7, 2016<br />1 month ago<br />Im still not satisfied ,as I was called by someone who deals with hellopeter complaints ,who promised my refund R472 to be in my bank account 5-7 days when it was only sent through to the department on the 6/10/2016.Called into today only find out from Christina at solutions the refund due date is the 10/10/2016 after which Faike called to apologise on the 30.09.2016.The service just gets worse and worse, it's so easy collecting from my account but not easy giving me back my money that belongs to me .<br /> <br /> Post a Reply<br /> Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish</p> <p> </p> <p> </p> <p>Facebook Comments:<br /> <br /> <br />Report this review<br />Legal | Privacy Policy</p> <p> </p> <p>This matter has still not been resolved ,I'm still being billed for something I dnt use ,nor was my refund done as promised by the consultant, I disputed the account in order to get my funds that belongs to me,now my account is appearing as arrears because, of payment not received for a non existent contract,if my credit score is affected by this,I'm going to the ombudsman to report this matter ,cos this is **** unprofessional service.</p>