*********** Fish hoek Manager

Due to a *********** manager and sales agent my mom now can't get an upgrade. We cancelled, you then proceeded to charge us anyway which was way more than what we normally pay so the debit order bounced back, twice which has now affected her credit score. So due to your incompetence and your mistake she must suffer. She has been a loyal customer to vodacom for over 20 years. Paying on time only now did the debit order bounce back because she did not have the 2000 in her account that you wrongfully wanted to take she had the normal amount in for you to take but you didn't because of your *********** fish hoek staff. Why is she punished for your mistakes?