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Deron A

1 reviews | Active since Feb 2017

01 Aug 2022, 14:15

*********** Fibre Support

Im appalled & frustrated with Vodacom Fibre. They are so *********** that they cannot seem to activate my fibre line which was released at midnight with my previous service provider. It usually takes about 1-2 hours for an activation from any of the service providers as I have done so in the past with Rocketnet, Rsa web & Accelerit Fibre,however Vodacom lacks the proper technical staff and system to activate a customer. I have been waiting from 08h00 this morning and still no activation or feedback!!!! You are just put through to customer service and no manager even calls you back. SR*** & SR***. Dont sign up with Vodacom Fibre as nobody can assist with Fibre!!!!!

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2022, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Aug 2022, 10:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that you were contacted and advised accordingly. Regards Consumer Website Team 

Best regards,