HB
Heidi B

1 reviews | Active since Mar 2009

01 Nov 2021, 15:39

*********** fibre service

Vodacom totally inefficient and sells a service they cannot provide. I opted to move to Vodacom fibre with the understanding my service will not be interrupted and it will be a smooth transition between the service providers. Now I hear it will take 3 days to reactivate my service. I logged a call on the 23rd of the month for the ticket to be closed as it was logged incorrectly and it did not say activate on the 1st of the month. On the 1st of the next month I phoned at 7 am to log a call. At 14:30 I phoned again to be told no ticket was logged and metrofibre is closed on a public holiday. Over and above that it takes 48 hours to activate. So it will take 3 days to get reactivated if I knew that I would have never moved

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2021, 06:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team