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Good day I really don't know how or who to call to get assisted with my query. I took out a contract with Vodacom online. The phone arrived last week Friday with no sim card. I had to call and and was sent to different departments after million attempts I was told the sim card will be sent separately to me. Sim card arrived today but now it needs to be activated but my question is how do I activate the sim card when you have blocked my prepaid number from calling you due to me calling you guys numerous times for assistance. If you were competent I wouldn't have to call a million times. This **** should have been sorted in one phone call. Please get someone to call me to cancel this **** contract cause if I am struggling with you guys now, that means I am going to have a problem with you forever. I was chatting to Andile Mpisane or something and requested him to transfer me to a department which could assistance and according to him that wasn't possible, how come? I do have agents who do assist and transfer when they can't assist me. I don't have a number to the new sim card so please don't request that from me. However I will be expecting a call today from one of your agents to further assist me with cancelling this contract. I really hate the fact that the only way one can get assistance from Vodacom is when you lodge a complaint, like can't your agents just assist and solve a problem without one having to first complain.