*********** EVEN WHEN YOU GIVE THEM 5 MONTHS TO RESOLVE

I am exhausted with the company. I have a contract which I pay every month. The problem started when I app**** for fibre in Feb this year, they checked and confirmed the service is available in our complex, the router was delivered together with the UPS and they promised to bring people for installation, waited for 3 months no one came. Another vodacom rep comes to our complex, sell me fibre, when i explained by frustration he advised me to do a new application which we did. I called in to cancel the one and they promised to come collect their staff. Even today no installation was done. Now I am being charged for something that i do not have. I have called 1000 times they are failing to resolve, i have logged the query on facebook all they do is break down the billing which is not supposed to be there in the first place.

Dealing with such a big company from feb until now without a resolution is such a disgrace. I decided to approach another network provider within 3 days i received feedback saying there are still issues in my complex regarding fibre and i was so happy.

I cannot wait for my data contract to end in Feb so i can cancel i want nothing to do with vodacom