HP
Hendrik P

1 reviews | Active since Mar 2009

13 Aug 2018, 12:17

*********** even for cancellations

I phoned vodacom cancellation twice now and have been to the store twice to cancel my accounts. The stores tell me to call ********** They say I am on the old system and they will call me back. I am still waiting for them to call me back.

How *********** are you people?

0
Replies (2)
Vodacom
Vodacom's reply13 Aug 2018, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Aug 2018, 14:26
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)