ND
Nastassja D
1 reviews | Active since Jul 2018
11 Nov 2020, 11:51
*********** ****ers.
Please contact me ASAP to have this matter resolved and finalized which you confirmed was done months ago but I got a letter of demand for money I’m not liable For.
You guys ****ed up with the contract and now you’re ****ing me around. I’m BEYOND ****ED OFF AT TGIS POINT.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Nov 2020, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2020, 14:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that you have been assisted and provided feedback by our Fibre Billing Department. Please note the feedback below:
Good Day!
I hope this email finds you well.
I have passed a credit of R1319.90 for the billing dispute logged for your fibre service.I trust the above is in order. This service request will now be closed.Many Thanks and Kind Regards,
Peter GancaVodacom FTTH Support*** Regards Consumer Website Team
Good Day!
I hope this email finds you well.
I have passed a credit of R1319.90 for the billing dispute logged for your fibre service.I trust the above is in order. This service request will now be closed.Many Thanks and Kind Regards,
Peter GancaVodacom FTTH Support*** Regards Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2020, 14:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records indicate that you have been assisted and provided feedback by our Fibre Billing Department. Please note the feedback below:
Good Day!
I hope this email finds you well.
I have passed a credit of R1319.90 for the billing dispute logged for your fibre service.I trust the above is in order. This service request will now be closed.Many Thanks and Kind Regards,
Peter GancaVodacom FTTH Support*** Regards Consumer Website Team
Good Day!
I hope this email finds you well.
I have passed a credit of R1319.90 for the billing dispute logged for your fibre service.I trust the above is in order. This service request will now be closed.Many Thanks and Kind Regards,
Peter GancaVodacom FTTH Support*** Regards Consumer Website Team
Best regards,