*********** Empolyee

I recently got a phone on contract basis and I was told that if the device gives you issues within 7 days I need to return the phone. <br> I did so its been a week and I have not received any update as to the progress of the device being fixed or repaired or if the phone will stay at the vodacentre or vodacare for longer than I anticipated as a result I had to pick up my phone and enquire on any progress with my phone which is definitely not my responsibility as a customer. <br> Today at around 10:00am I call the store and a lady by the name of Charmaine answers I then explain to her what had transpired and I'm calling to enquire of any progress on my Samsung. She asks me for my contact details and says she will check for me and call me back. She calls me back and says to me Nthabiseng your phone is not back, still in repairs and the report says it was rejected being someone that is employed in that trade she should be able to explain to me than when they say a phone is \Rejected"what does that mean and she stupidly replies to me \"" mam if they say its rejected"