*********** employees & non-existant customer care

I had a Vodacom cellphone contract which expired on 6 March 2016. I called the call centre in February 2016 explaining this and requesting that my number be retained and migrated to prepaid from 7 March 2016. I was told that when I awake on 7 March, I should put my phone off for 2 hours. Once I re-start it, I would be on prepaid. However, this did not happen. On 7 March, my contract was still active but my number was removed completely from the network. I could not receive or make any calls as well as messages. I tried calling the customer care centre about 3 times but was on hold for over 45 minutes each time with no answer. I then went in to Vodaworld customer care on 2 consecutive days, waited in the queue for over an hour, saw the same consultant on both days who said that there was nothing he could do. I requested to see the supervisor on both days who did not bother to come through at all. I then posted my complaint on facebook and the social media team contacted me to say that the technicians are working on the problem. 5 days later and no communication from Vodacom. Queries, emails, fb posts and calls to customer care are completely ignored. My phone is still not working!!!