mK
mahlatse K

1 reviews | Active since Feb 2020

05 Feb 2020, 09:47

*********** EMPLOYEES

Vodacom agents are very useless, I called in yesterday and advised one of the consultants that I had a contract with them that actually ended last month, I wanted a simple Invoice to show that I had a contract which should specify the phone I took when I took out the contract and the person just sends me a quote without any information. How *********** is that? I need that because I have to submit it to my insurer as it is needed during the claim process, is that too much to ask?

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2020, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team