CZ
Cherryl Z
1 reviews | Active since Jul 2014
10 Sept 2020, 14:59
*********** EMPLOYEES
I am still waiting for a consultant to call me. I was trying to sort out why my contract was not cancelled as per my request on 31 July, and to change my debit order date, but my last call, on 1 September was disconnected by your employee. My contract was supposed to be cancelled on 31 July, but you are still billing me for it. PLEASE CONTACT ME URGENTLY!!!!!!!
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Replies (1)Vodacom's replyOfficial
11 Sept 2020, 06:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2020, 06:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
