CZ
Cherryl Z

1 reviews | Active since Jul 2014

10 Sept 2020, 14:59

*********** EMPLOYEES

I am still waiting for a consultant to call me. I was trying to sort out why my contract was not cancelled as per my request on 31 July, and to change my debit order date, but my last call, on 1 September was disconnected by your employee. My contract was supposed to be cancelled on 31 July, but you are still billing me for it. PLEASE CONTACT ME URGENTLY!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Sept 2020, 06:53
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team