*********** employees

Dont have a problem with the network itself, but from a customer view the operators do not know what they are doing. Did a upgrade last month,via vodacom online the person on vodacom told me numerous times that I will paying x amount, and its almost double on my account, logged numerous times calls, and now my contract is reversed, they want to pick up the new device I received last month,( I HAVE TO PAY FOR THIS collecting Ram couriers) and give me the exactly same phone. Since the 30th of June I am struggling with this querie. Evertime I dispute this, all of the operators is having different stories. And today I when I phoned, I was advise that my contract was reversed. Not even bothering to let me know. Can you employee people who is giving the correct information to your customers. I asked Vodacom to lirsten to the recorded phone call when I did this upgrade, but still not bothered. Now I have to pay this amount and its almost double what I had to pay.