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My uncapped fiber line was down for 3 days on the weekend of July 10th. I have since, at multiple occasions requested for them to resolve this problem. I keep being told that “it is being looked into” for almost 2 weeks. Absolutely putrid service.
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Vodacom's replyOfficial
23 Jul 2020, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2020, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team