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I have a problem with an account of my late husband, no1 in any department of Vodacom has bee able to assist me in anyway. We have been going back and forth with emails, calls and Vodacom stores. I was even advised at the store to go to Vodaworld they will be able to assist me but even at Vodaworld Midrand they were unable to assist me, instead I was put on call with Paulina that promised me Vodacom will call me by the end of that day, which was Thursday but I didn't receive any call. Bottom line of all this is that Vodacom misinformed me about the contracts my husband had, saying 2 of the were on month to month and I made a decision to convert them into prepaid based on that. I was told that all I need to do is to bring the account up to date then the numbers will be converted, I did payment of R4419,85 on 19th May and yes the numbers were converted, to my surprise upon visiting a Vodacom shop for change of ownership for the 3rd number that has a headset, I'm told I still owe R5100 on the other 2 numbers for cancellation and airtime subscription, when I query this, I'm told different story, that the 2 numbers are not on month to month. Had I had been informed this prior I wouldn't have converted the numbers instead I would've done change of ownership for all 3 and continued paying the contracts. I am not willing in anyway pay unnecessary costs to Vodacom with a mistake they did, giving me the incorrect information on the account and not willing to take responsibility of that. I've come to Hello Peter regarding this account because no one is able to get it fixed or sorted, all they want is that I make the payment, while even queuing this, they have a nerve to send me a letter of demand to make a payment. I have never dealt with such an inconsiderate and *********** company, that doesn't want to take responsibility of it's own actions. All they care about is money. I will continue to get this to the next level until it is sorted or fixed.