BP
Brenda P
1 reviews | Active since Feb 2019
21 Feb 2019, 11:23
***********, disinterested in solving an URGENT issue
October 2018 received 2 Sim Cards and a Wi-Fi rooter that was supposed to save me on my monthly bill. This was not so as my bill doubled. I returned the Sim cards and device on 01/11/18 unopened and unused to Vodacom. It is almost 5 months down the line, with numerous calls to Disputes, Reactivations, Helpdesk, reference numbers for all calls. My contract was cancelled in January 2019 with a SMS informing that I am now on pay as you go. I have had no response from Vodacom to resolve this issue. Unacceptable!!
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Replies (2)
Vodacom's replyOfficial
21 Feb 2019, 13:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2019, 13:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Feb 2019, 16:14Dear Brenda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply21 Feb 2019, 16:14
Official
Dear Brenda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)