DS
David S

1 reviews | Active since Dec 2017

05 Dec 2022, 17:03

*********** delivery partner.

I have never been this disappointed with Vodacom. My wife ordered a phone online and Vodacom confirmed the order. The notification for delivery came through on Wednesday and delivery guys came on that same Wednesday and no-one was home since my wife was at work. Telephonically the delivery guy refused to deliver the package at my wife's workplace which is a 15-20min drive from our residence. The delivery was then scheduled for Thursday, nothing. Friday nothing still. We changed address hoping to simplify things, only to make it worse. Today it's Monday and the delivery is once again scheduled for today, now its 17h00, my wife stayed home, nothing was delivered. Called the delivery guys who gave us the worst attitude ever as if we expecting a free parcel, the guy by the name of Abram promised to call back since he needs to confirm if he has the delivery, nothing still. No callback at all. We called your delivery partner skynet, the agent was very friendly and told us on the system it says for delivery on the 06th, like wow. Now i want to know why would Vodacom partner with such *********** company? We have been with Vodacom since forever and we have received parcels from Vodacom before, with no difficulty. This skynet nonsense must just came to an end.

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2022, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Dec 2022, 11:28
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to the Skynet team for further assistance. Based on the feedback provided, our team made contact with you and confirmed that you received delivery of the parcel.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,