BZ
Buhle Z

1 reviews | Active since Sept 2015

07 Sept 2015, 13:54

*********** customer service and misleading sales

I am extremely upset, i purchased a handset online , the consultant by the name of ashley called me on Tuesday we finalised the deal, and i was told the handset would be delieverd on friday, the confirmations department called on Thursday saying my handset was on its way with no Trace ID, to trace it on the Ram website.<br> On Friday the 4th September i then called Vodacom to findout how farmy Huawei Ascend G7 in silver , is , only then i got told that they donot have stock of the Silver hnadset, they only have Grey, It would have been great to be informed that from point of sale, as i believ this is something the Consultant Ashley had seen on the system , during the call, no body called to inform me of this SUDDEN no stock , what **** service is this Vodacom? i should have just stayed from MTN, they are extremly prompt and transparent with their dealings

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2015, 15:14
Official
Hello QondiS,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM