SC
Shelton C
1 reviews | Active since Jan 2022
08 Feb 2022, 16:52
*********** CUSTOMER SERVICE AND ACCOUNTS TEAMS
I'm confident every worker at Vodacom share the same braincell because they are beyond ***********.
Received the email with my invoice today and surprise surprise, the address has not been updated as requested on multiple occasions. It is literally one damn number that is being changed and I've spent nearly 2 months trying to get them simply change a 0 to a 5.
******s would've been able to do that within a week tops. If I don't receive an updated invoice by Friday, CANCEL MY ACCOUNT IMMEDIATELY AND I WILL LET THE ENTIRE INTERNET KNOW THAT BRAINLESS IMBECILES WORK AT VODACOM
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
09 Feb 2022, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shelton C's updateReviewer Update
09 Feb 2022, 14:27You have until Friday or I will unleash all the wrath of hell on your company because I am fully aware of how to let the relevant Ombud know as well as my rights as a consumer. I'll be waiting
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Shelton C's update09 Feb 2022, 14:27
Reviewer Update
You have until Friday or I will unleash all the wrath of hell on your company because I am fully aware of how to let the relevant Ombud know as well as my rights as a consumer. I'll be waiting
SC
Shelton C's updateReviewer Update
09 Feb 2022, 14:27You have until Friday or I will unleash all the wrath of hell on your company because I am fully aware of how to let the relevant Ombud know as well as my rights as a consumer. I'll be waiting
SC
Shelton C's update09 Feb 2022, 14:27
Reviewer Update
You have until Friday or I will unleash all the wrath of hell on your company because I am fully aware of how to let the relevant Ombud know as well as my rights as a consumer. I'll be waiting
SC
Shelton C's updateReviewer Update
11 Feb 2022, 07:32No agent has reached out yet
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Shelton C's update11 Feb 2022, 07:32
Reviewer Update
No agent has reached out yet
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Shelton C's updateReviewer Update
14 Feb 2022, 11:07Only got contacted today so their response is not only delayed but rather laughable and I was informed the exact same thing I was told 2 months ago, we'll look into. DISGUSTING VODACOM, ABSOLUTELY DISGUSTING
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Shelton C's update14 Feb 2022, 11:07
Reviewer Update
Only got contacted today so their response is not only delayed but rather laughable and I was informed the exact same thing I was told 2 months ago, we'll look into. DISGUSTING VODACOM, ABSOLUTELY DISGUSTING
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Shelton C's updateReviewer Update
15 Feb 2022, 11:10Got an update that the issue was resolved today which again has happened before and when I request for this month's invoice with the updated details as requested, IT IS NEVER HONOURED. I just hold my breath till the next month to find out nothing has changed
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Shelton C's update15 Feb 2022, 11:10
Reviewer Update
Got an update that the issue was resolved today which again has happened before and when I request for this month's invoice with the updated details as requested, IT IS NEVER HONOURED. I just hold my breath till the next month to find out nothing has changed
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Shelton C's updateReviewer Update
15 Feb 2022, 19:46ISSUE NOT RESOLVED
Vodacom claim everything has been updated as requested but failed to send me an invoice/statement displaying these changes as that it the only way I'll accept something has been done. They decide to send an absolute joke of a document WITHOUT ANY BILLING ADDRESS SO NOTHING HAS CHANGED!!! PATHETIC VODACOM
Vodacom claim everything has been updated as requested but failed to send me an invoice/statement displaying these changes as that it the only way I'll accept something has been done. They decide to send an absolute joke of a document WITHOUT ANY BILLING ADDRESS SO NOTHING HAS CHANGED!!! PATHETIC VODACOM
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Shelton C's update15 Feb 2022, 19:46
Reviewer Update
ISSUE NOT RESOLVED
Vodacom claim everything has been updated as requested but failed to send me an invoice/statement displaying these changes as that it the only way I'll accept something has been done. They decide to send an absolute joke of a document WITHOUT ANY BILLING ADDRESS SO NOTHING HAS CHANGED!!! PATHETIC VODACOM
Vodacom claim everything has been updated as requested but failed to send me an invoice/statement displaying these changes as that it the only way I'll accept something has been done. They decide to send an absolute joke of a document WITHOUT ANY BILLING ADDRESS SO NOTHING HAS CHANGED!!! PATHETIC VODACOM