1 reviews | Active since Oct 2015
*********** customer service
<p>I have literally phoned more than 10 times to try and get information regarding a portfolio upgrade on my contract. </p> <p>Every consultant I speak to gives me different information.<br />NO answers are provided.</p> <p>I am wasting hours and hours on the phone trying to sort out my conctract and apparently no-one is able to help me.</p> <p> </p> <p>Why is it so difficult to resolve??????????? Who am I supposed to speak to????? My vodacom shop advised me to call ********** as they can't help. But clearly staff are either not trained or do not want to help.</p> <p> </p> <p>What do you advice I do......?????????? Fed-up with wasting my time when I am willing (and capable) of paying for a service?????</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am on the phone with Vodacom yet again!!!! I guess Vodacom really do not value customer service.
An automated reply was obviously sent on my previous review.
This was followed up by a phone call from someone in the complaints department on Friday morning who promised that she would speak to the acquisition's department to upgrade my portfolio, and they would get back to me by Friday afternoon.
It is Monday afternoon. I have had to phone Vodacom from MY SIDE YET AGAIN, not having heard anything since. And the consultants I spoke after calling ********** today have no record of any previous calls or correspondence and profile has still not been upgraded.
I am at my WIDTHS end. Please advise me what to do.............
I am on the phone with Vodacom yet again!!!! I guess Vodacom really do not value customer service.
An automated reply was obviously sent on my previous review.
This was followed up by a phone call from someone in the complaints department on Friday morning who promised that she would speak to the acquisition's department to upgrade my portfolio, and they would get back to me by Friday afternoon.
It is Monday afternoon. I have had to phone Vodacom from MY SIDE YET AGAIN, not having heard anything since. And the consultants I spoke after calling ********** today have no record of any previous calls or correspondence and profile has still not been upgraded.
I am at my WIDTHS end. Please advise me what to do.............
Good Day Mr Danny Van Rooyen
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Mr Danny Van Rooyen
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support